Support - Toliva Meds

For questions, bug reports or privacy requests, email support@letarel.com. Please include the app name, your device model and OS version.

Frequently asked questions

Do I need an account?

No. The app needs no account or sign-in.

Where is my data stored?

Your data is stored on your device. On iPhone it can sync to your own private iCloud space if iCloud is enabled.

How do I switch between mg/dL and mmol/L, or kg and lb?

Tap the gear at the top of the Today screen to open Settings, then choose Units. The app picks a default from your region; your existing readings are converted for display and are not changed.

How do I change the app language?

The app follows your device language. On iPhone you can also choose a language for this app in Settings > Apps > Meds > Language. On Android 13 and later, use Settings > System > Languages > App languages.

How do I delete a record?

Delete it inside the app; you are asked to confirm first. Uninstalling the app removes its data from the device. See Deleting your data.

Reminder notifications do not arrive.

Turn on notification permission for the app in system settings and make sure the reminder is set for a future time. On Android, reminders use battery-friendly alarms and can arrive a few minutes after the set time; they are set again after the phone restarts.

Does the app give medical advice?

No. The app only keeps your own records. It does not diagnose, check drug interactions or give treatment advice. Ask a healthcare professional for medical decisions.