Support - Toliva Pet Care

For questions, bug reports or privacy requests, email support@letarel.com. Please include the app name, your device model and OS version.

Frequently asked questions

Do I need an account?

No. The app needs no account or sign-in.

Where is my data stored?

Your data is stored on your device. On iPhone it can sync to your own private iCloud space if iCloud is enabled. On Android it stays only on the device.

How do I add another pet?

Tap Add pet next to your pets at the top of the Today screen. You can edit or delete pets in Settings > Pets.

How do I switch between kg and lb?

Open Settings > Units. The app picks a default from your region; saved weights are converted for display and are not changed.

How do I share the emergency card?

Open the emergency card from the Today screen and tap Share card. The app creates plain text and opens your device's share sheet; you choose where it goes.

How do I change the app language?

The app follows your device language. On iPhone you can also choose a language for this app in Settings > Apps > Pet Care > Language. On Android 13 and later, use Settings > System > Languages > App languages.

How do I delete a record?

Swipe left on it in Health, or open it and tap Delete; you are asked to confirm first. Settings > Delete all data removes everything. See Deleting your data.

Reminder notifications do not arrive.

Check that the reminder is turned on for that record, that notification permission is on for the app in system settings, and that the reminder time is in the future.

Does the app give veterinary advice?

No. The app only keeps your own records. It does not diagnose or give treatment or medical advice. Ask your veterinarian about your pet's health.

Privacy Policy · Deleting your data