Questions or problems? Email support@letarel.com and include your device model and app version (Settings › About).
No. Toliva Parcels does not connect to carriers, stores or your email. You enter each order and update its status yourself. If you paste the carrier’s tracking link into the order, “Open carrier site” opens it in your browser.
Choose a return window of 14, 30 or 60 days, or pick a date. The window counts from the delivery date, or from the estimated delivery until you mark the order delivered. Always check the store’s own return policy.
Turn on “Remind me the day before” in the order. A local notification arrives the morning before the return window closes and shows only the item name. Allow notifications when asked, or later in Settings › Return reminders. Once you mark a return as sent, the reminder stops.
Yes. Start a return from the order and choose the items. Pick refund or exchange, add the reason, the return tracking code and the refund amount, then mark it sent and later refunded or exchanged.
No. You can note a receipt, invoice or return slip with its title, type and date. Keep the files themselves wherever you store them today.
Settings › Currency. It follows your device region at first; amounts you already saved keep their own currency.
Settings › Export CSV creates a file you can save or send. Each record can be deleted on its own, and Settings › Delete all data removes everything. A single record is deleted at once and can be restored with Undo for a few seconds; only Delete all data asks for confirmation. See the privacy policy for details.